4 Critical Considerations for a Highly Effective Returns Policy

Posted by Jon Dix on Mon, Apr 27. 2015 @ 10:04 AM

In an ideal world, every customer would be 100% satisfied with his or her purchase every single time. But let’s get real: sizing can be tricky, customers change their minds, and dealing with returned items is a major component of any ecommerce business strategy.

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Topics: e-commerce, Dim weight, Returns

3 Pounds Billed as 11 Pounds? Don’t Get Squeezed by Dimensional Weight

Posted by Jon Dix on Fri, Mar 27. 2015 @ 10:03 AM

A smart, successful retail strategy requires learning how to ship profitably – and nothing eats into profits quite like dimensional weight.

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Topics: Packaging, Shipping cost, e-commerce, Dim weight

Innovator Insights: The Ministry of Supply Interview

Posted by Jon Dix on Wed, Feb 25. 2015 @ 10:02 AM

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Topics: e-commerce, Ministry of Supply, Innovator Insights

Ministry of Supply Named to Forbes 30 Under 30

Posted by Jon Dix on Mon, Jan 12. 2015 @ 13:01 PM

Congratulations to Ministry of Supply co-founders Aman Advani and Gihan Amarasiriwardena on being named to the 2015 Forbes 30 Under 30 list. (Kudos, also, to third co-founder Kit Hickey, who just missed the age cut-off.) We’re proud to be the logistics partner to this innovative performance menswear brand.

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Topics: Forbes, e-commerce, Ministry of Supply, Third party Fulfillment

Happier Holiday Orders

Posted by Jon Dix on Mon, Dec 01. 2014 @ 10:12 AM

We’re kicking off a very busy Cyber Monday with this piece from Marketplace on how small businesses keep up with holiday orders. Very pleased to hear our friend Brian Berger, founder and CEO of Mack Weldon, say that outsourcing to Quiet Logistics is “a no brainer.”

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Topics: e-commerce, Third party Fulfillment, Mack Weldon

Shipping Demographics of the Fashion E-Commerce Consumer

Posted by Jon Dix on Thu, May 01. 2014 @ 10:05 AM

In today’s robust e-commerce environment, a customer living almost anywhere can click, shop and receive items from his or her favorite brands and retailers in a matter of days, no matter where those companies are located. These days, the store is everywhere, as they say.

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Topics: e-commerce, ecommerce, Third party Fulfillment

The New Renaissance in Menswear (Featuring Our Clients Bonobos and Alton Lane)

Posted by Jon Dix on Mon, Mar 24. 2014 @ 14:03 PM

Quiet's recommended Monday reading: a great piece by Fortune Magazine's Claire Zillman on the new renaissance in men's fashion, driven in part by e-commerce and a more socially-minded consumer.

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Topics: e-commerce, menswear, ecommerce, Bonobos, Alton Lane

CEO Bruce Welty Talks Robotic Fulfillment and the ECommerce Revolution at ARC's Industry Forum

Posted by Jon Dix on Fri, Feb 21. 2014 @ 11:02 AM

Last week's 18th Annual ARC Industry Forum considered the role of new technologies in an industry undergoing radical transition. "What strategies can industrial enterprises adopt to help position them to take advantage of the latest round of technology changes while prioritizing their investments wisely?," ARC asked its attendees.

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Topics: e-commerce, robotic fulfillment, customer experience, ecommerce, ARC, Logistics Viewpoints